Here we are on part 6 of the “The 7 Deadly Sins of Ineffective LGBT Communications.” We are almost to the end of this series. I hope you’ve enjoyed it up until this point. The whole series came up because I believe 98% of miscommunication blunders occur for one of 7 avoidable reasons. The 7 deadly sins we’ve already covered are 1. Assumptions 2. Stereotypes, 3. Inappropriate Questions, 4. Mannerisms and 5. Insinuations. In this post we are going to talk about 6. Implications and in the next post we close out with 7. Assertions.
Each of these posts has started off with a definition. So let’s define Deadly Sin #6: Implications. Merriam-Webster defines an Implication as –
a) a possible future effect or result b) something that is suggested without being said directly : something that is implied c) the fact or state of being involved in or connected to something (such as a crime) d) the fact or state of being implicated in something
Implying can be dangerous in business settings in general, let alone when we are talking about the nuances within the LGBT community. To effectively communicate to LGBT customers and create the proper marketing strategy to reach them, you must be mindful of many things. Being mindful of why implying something, whether inadvertently or otherwise, is a bad thing, will be sure to help your efforts.
Since we are into part 6 of this series many of my common examples have been used in other ways. For example, using the phrase ‘but you don’t look gay’ is riddled with Assumptions, Stereotypes, Insinuations and yes, now implications too! But since I’ve brought that one up several times now I am going to go a layer deeper into implications and share a few lesser known ways implying is bad for business and how you can turn it around for the betterment of your LGBT marketing efforts.
One of the difficulties in navigating the LGBT space is figuring out and navigating through complex and often rapidly changing terminology. Here are 3 terms and their implications –
Queer, like the word gay, has been going through a reclamation of sorts, beginning during the 90s with the formation of “queer theory” and queer studies in the academy and continuing onwards as a new generation of LGBT describing themselves with the term. However, there is nowhere near consensus regarding the implications and meaning of the word, and this is something that must be remembered when approaching any LGBT or queer discourse. On its own, queer can denote “gender and sexual minorities”, but it is also an integral part of a new vocabulary of LGBT terms that have begun being used by a younger generation of LGBT theorists and activists, and which have been met with contentious debate throughout the community. Taken far enough, the debate can reach purely theoretical levels which question whether an LGBT community exists at all, and whether gender and sexual labels are terminal and arbitrary, but that is a blog post for another day.
So gender identity can be complicated for some to grasp. I define it as an internalized sense of one’s self. To better understand, imagine this –
Take a moment and imagine being born a girl and everyone around you, your parents, your siblings, your teachers, and your family – all oohing and aahing over what a pretty little girl you are. Buying you pink everything and dolls and ponies, etc. But really you know that you are a boy. Even at the earliest age you know inside that you are a boy but everyone around you is telling you that you are a girl. That is what it is like to be transgender. There are many stories from across the globe of children coming out as transgender at very early ages, as early as 4 or 5. Fortunately nowadays there are resources available for children and parents who are going through this to help make the transition easier. To hear a very personal story of coming out as trans, click here to listen to my podcast interview with Tony Ferraiolo.
So that’s a high level view of transgender, which is gender identity. Gender expression is what it sounds like. It is the way you express your gender. This too doesn’t necessarily have to correlate with sexual orientation. Gender expression is the way you express your gender to society; which can be include the way you dress, the way you behave, mannerisms and appearance.
I’m going to give you a really personal example of gender expression. Many years ago I dated a twin. Outward by her appearance she very much fit the stereotypical image of what you’d expect a lesbian to look like, you could even call her a ‘soft butch’ – which, yes, is an actual term, not something I am making up. (A blog post for another day.) Now, while her outward appearance was a bit on the masculine side, she herself was very feminine. While she may have appeared something different to the outside world, she was very rooted in gender identity as a woman, even though her gender expression was implying something else.
During a meeting a while back I was reviewing candidates for a specific position and a few of us noticed that ‘cisgender’ was an option on the application form. I personally knew one of the applicants and hadn’t heard the term cisgender before so I was immediately thinking… I’ve never heard her describe herself as that. The person across the table from me said “So, what does cisgender mean?” and I blushingly had to admit I wasn’t 100% sure.
After doing some research to be fully informed I have an answer to the question. Cisgender is a term that is used to describe a person who identifies as the gender they were assigned at birth. So you may be asking yourself, why do we need such a term? Well, it’s because cisgender is a way to describe someone who is not transgender. It’s a more correct way of saying non-transgender. Saying non-trans makes an implication that being trans is abnormal, whereas saying cisgender and transgender doesn’t make any implications of which is more normal than the other. They are simply two words with equal meanings co-existing together. You’ll see cisgender used in educational tools around transgender topics.
The above is a really simplistic definition of what cisgender is. I do not claim to be an expert and in this case I am delivering you my interpretation based on information I found. I think it is important to note that while the terms transgender and cisgender are used together, sex and gender are not the same thing, nor are gender identity and sexual orientation.
Don’t be afraid to ASK!
The moral of today’s blog is that truly understanding and knowing the right language to use in your LGBT marketing outreach efforts is key. There are many words that have implications built into them. So if you’re not sure about the meaning or appropriateness of a word, feel free to ask the people around you. I’m happy to help you along the way, of course! After all, we’re all still learning and the best way to learn is through each other!
Shorten your learning curve and get the book, The 7 Mistakes Preventing You From Selling to the $830 Billion LGBT Market, today!